Privacy Policy

We may collect the following categories of personal information:

2.1 Identity & Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Business name and ABN (for business customers)

2.2 Account Information (Optional Accounts)

• Username
• Encrypted password
• Account preferences
• Order history

2.3 Transaction Information

• Products purchased
• Order details
• Payment confirmation data (processed via Stripe)
• We do not store full credit card numbers.

2.4 Tool Input Data

When using our online checking or coverage estimation tools, we may collect:

• Property addresses entered
• Building characteristics
• Location data entered manually
• Technical parameters entered into tools
• Generated outputs linked to your session or account

If logged into an account, tool input data may be linked to your account.

We do not collect or store:

• IMSI numbers
• IMEI numbers
• SIM identifiers
• Device-level telecommunications identifiers

2.5 Technical Data

• IP address
• Browser type
• Device type
• Access timestamps
• Website interaction data

2.6 Installation Information

If you engage us for professional installation services, we may collect:

• Site access details
• Contact person details
• Site notes relevant to installation

We collect personal information when you:

• Create an account
• Place an order
• Use our online tools
• Contact us
• Request installation services
• Subscribe to marketing communications
• Browse our website (via cookies and analytics tools)

We collect and use personal information to:

• Process orders and payments
• Deliver products
• Coordinate installation services
• Provide customer support
• Operate and improve our online tools
• Prevent fraud and manage risk
• Maintain internal records
• Comply with legal obligations
• Send marketing communications (where permitted by law)

Tool input data may be used:

• To generate outputs for you
• To improve modelling accuracy
• For aggregated, de-identified analytics

Payments are processed securely by Stripe. Certified Communications does not store complete credit card details.

Stripe may collect and process payment information in accordance with its own privacy policy. We encourage you to review Stripe’s privacy practices.

We may disclose personal information to:

• Payment processors (e.g., Stripe)
• Shipping providers and logistics partners
• Installation contractors or technicians (where required)
• IT service providers and hosting providers
• Professional advisers (legal, accounting)
• Regulatory authorities where required by law

We do not sell personal information to third parties.

Some service providers (including payment processors or cloud hosting providers) may store or process data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy law.

Our website uses cookies and similar technologies to:

• Enable website functionality
• Maintain session state
• Analyse website traffic
• Improve user experience

We may use analytics services to understand website usage patterns.

You can configure your browser to refuse cookies. However, some features of the website may not function correctly if cookies are disabled.

We take reasonable technical and organisational measures to protect personal information, including:

• Encryption in transit (HTTPS)
• Restricted administrative access
• Secure hosting environments
• Access controls within internal systems

No internet transmission can be guaranteed completely secure. You transmit information at your own risk.

We retain personal information only as long as reasonably necessary to:

• Fulfil the purposes outlined in this policy
• Comply with taxation and legal record-keeping obligations
• Maintain business and transaction records

Tool input data may be retained for service improvement and analytics purposes unless deletion is requested or the data is de-identified.

You may request access to personal information we hold about you and request correction of inaccurate information.

Requests can be made by contacting us using the details below.

We may require identity verification before providing access.

If you have created an account, you may request account deletion.

We may retain certain transactional records where required by law, including for taxation and accounting purposes.

We may send marketing communications where you have consented or where permitted by the Spam Act 2003 (Cth).

All marketing emails will include an unsubscribe mechanism.

You may opt out at any time.

If you believe we have breached the Australian Privacy Principles, you may contact us in writing.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).